Frequently Asked Questions
Is there a physical location where I can visit Carl's?
Absolutely. Carl’s conventionally has two physical locations you can visit between Monday and Saturday (For hours of operation please see our Contact Page). Our Main Office is located at 1579 US 9 Toms River, New Jersey 08755. You can also visit our display room and Home Improvement Center located at 3468 US 9 Freehold, New Jersey 07728.
Is Carl's licensed and insured?
Carl’s is fully licensed in both New Jersey and New York to undertake construction work. To guarantee that our clients are properly protected, we hold both liability and workers’ compensation insurance.
What is the process of obtaining a permit?
When performing work that requires a permit, one should always be in place. Permits trigger important inspections, often throughout the project. When building a new deck, for example, having a building inspector ‘Pass’ the footings for that deck is an extra level of protection and responsibility for the customer. Also, all that wonderful insurance Carl’s carries (above) will be moot if there is no permit. When an accident occurs on a project that should have a valid permit in place, but none was secured, the insurance company will not cover the accident in most cases. Bottom line: Permits are necessary, important, and in place to protect you.For fencing projects, we put the obligation of securing the permit on our customers, as a fencing permit is a simple process. For all other construction projects, Carl’s will complete all necessary paperwork and work with the municipality directly on your behalf to secure all permits.
What type of crew can I expect on installation day?
At Carl’s install crews are held to high standards when it comes to quality of work, punctuation, and background checks. Every job in the field is supervised by a Crew Chief, an Outside Construction Manager, or both. Most installs are done by Carl’s Fencing & Decking trained employees but we also use certified sub-contractors at the height of our season that are held to the same standards of our direct employees.
Great. Speaking of time frames, how long does the average project take ?
That depends on the job. Most fencing and roofing installs are done in one day! Siding, windows, decking… they can be anywhere from a few days to a few weeks depending on the size of the project and the scope of work. Remember, all the projects we install are custom jobs (because no two houses are identical). Whole house renovations and storm remediation, for example, can go on for months, but most basic projects are complete within a couple weeks. Your Project Consultant will be able to advise you of an expected time frame based on your unique scope of work.
Can I contact Carl's about questions and concerns even after the project has been completed?
Absolutely. At Carl’s we take pride in our work and even have a dedicated repairs department for any issues that may arise during or after your project to ensure you are completely taken care of and satisfied with your project.
OK, this sounds great. What is the process to get a project started with Carl's?
The first step is to contact us to set an appointment for one of our Project Consultants to meet with you, review the project, and take measurements. Once a proposal is developed and agreed upon…
Whew... That's a relief. OK, once we sign up, what happens?
The process can differ slightly based on the type of project, but once we receive a contract, rest assured we are working hard behind the scenes to make sure your project goes off without a hitch, and you get exactly what you’re expecting. Logistical planning, fence fabrication, material ordering and delivery coordination, pre-construction meetings, permit application completion, and debris management preparations are just a few of the activities that often take place prior to your project beginning. In many cases, you don’t have to do anything but wait for us to provide you with a Start-Date.
Excellent. So, what is the best way to schedule an appointment with a Carl's Project Consultant?
Easy. Simply call the office directly at 1-855-BY-CARLS, or fill out our online form and have us call you! Thanks for checking out Carl’s Fencing, Decking, & Home Improvements. We look forward to working with you!